Support — Interview Assist AI

Let’s get you unstuck.

Questions about the app, a purchase, or your account? Send a note and tell us what happened.

Missing credits after a purchase?

Open Setup → Account & credits.
Confirm you’re signed in to the Interview Assist AI account used for the purchase.
Select Update credits and wait for verification.
If the balance is still wrong, email support with the credit pack, approximate purchase time, and any error reference. Please do not buy the same pack again just to recover a pending purchase.

Apple payment approval and the app’s credit verification are separate steps. A purchase can be approved while verification is still pending.

Not hearing the question?

Check whether Audio source is set to Computer audio or Microphone practice. Confirm the relevant macOS audio and microphone permissions, then start listening again. Computer audio is for meeting sound; microphone practice is for speaking questions yourself.

Having trouble signing in?

Check your spam folder and use the most recent code. Codes expire after 10 minutes; requesting a new code replaces the earlier one. Check the email address for typos.

Want to delete your account?

Go to Setup → Account & credits → Delete account, then confirm. Account access is disabled and sessions end; some billing and fraud-prevention records remain, as described in our privacy policy. Local saved setup is separate. Contact support before deletion if you have unused credits or need help with a purchase.

Need an Apple refund?

For purchases billed by Apple, visit reportaproblem.apple.com. Apple determines refund eligibility and processes the request.

What to include in a support email

Your macOS version and app version, if available.
What you were trying to do and what happened instead.
The error message and reference, if one was shown.
A screenshot with personal or interview information removed.

Never send a sign-in code, password, payment card details, private API key, or confidential interview recording.